Remote Fitness Benefits Support Specialist

TEKsystems; Salt Lake City (UT); Remote; USD 23,000 - 24,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid time off

Job summary

TEKsystems is hiring a Remote Customer Service Representative to assist members with fitness and wellness benefits. The role emphasizes friendly, patient service over the phone with accurate documentation and adherence to schedule.

Remote position, with a 3-month contract and potential extension. Bilingual Spanish candidates at higher pay. Training runs 9:00 AM–5:30 PM EST, and shifts occur Monday–Friday within 8:00 AM–8:00 PM EST.

Qualifications

• Strong customer service and communication skills.
• Comfortable working in a phone-based environment.
• Basic Windows/MS Office skills and ability to multitask.
• Reliable attendance and strong attention to detail.
• Must have reliable internet with 50 Mbps down / 20 Mbps up and webcam for training.

Responsibilities

• Handle inbound or outbound calls regarding fitness and wellness benefits.
• Help members understand their benefits, locate participating gyms, access classes, or manage memberships.
• Provide friendly, patient, and professional customer service.
• Document calls accurately and meet quality, attendance, and schedule expectations.
• Some calls may include light retention or soft-sales conversations.

Skills

Customer service

Phone-based support

Clear communication

Attention to detail

Reliable attendance

Multitasking

Tools

Windows OS

MS Office

Job description

TEKsystems is hiring a Remote Customer Service Representative to assist members with fitness and wellness benefits. The role emphasizes friendly, patient service over the phone with accurate documentation and adherence to schedule.

Remote position, with a 3-month contract and potential extension. Bilingual Spanish candidates at higher pay. Training runs 9:00 AM–5:30 PM EST, and shifts occur Monday–Friday within 8:00 AM–8:00 PM EST.