Remote Wellness & Benefits Support Agent

TEKsystems; Canutillo (TX); Remoto; USD 23.000 - 24.000; Part-time

Vantaggi offerti da questo lavoro

Medical benefits

Dental and Vision

401(k)

Paid time off

Remote work

Descrizione del lavoro

TEKsystems seeks Remote Customer Service Representatives to assist members with questions about fitness and wellness benefits. This contract role requires strong phone-based customer service and the ability to work with a remote team from El Paso, TX.

Two start dates are available in December. Training is 2 weeks, 9:00 AM-5:30 PM EST, with 8-hour shifts between 8:00 AM-8:00 PM EST, Monday-Friday. Bilingual Spanish pay option exists.

Competenze

• Strong customer service and communication skills.
• Comfortable working in a phone-based environment.
• Basic Windows/MS Office skills and ability to multitask.
• Reliable attendance and strong attention to detail.
• Must be able to hardwire internet with minimum speeds of 50 Mbps download / 20 Mbps upload.
• Webcam required for training and meetings.
• Computer equipment is provided.

Mansioni

• Handle inbound or outbound calls regarding fitness and wellness benefits.
• Help members understand their benefits, locate participating gyms, access classes, or manage memberships.
• Provide friendly, patient, and professional customer service.
• Document calls accurately and meet quality, attendance, and schedule expectations.
• Some calls may include light retention or soft-sales conversations.

Conoscenze

Customer service

Communication

Phone-based work

Windows

MS Office

Multitasking

Attendance reliability

Hardwired internet

Webcam required

Equipment provided

Strumenti

Windows

MS Office

Descrizione del lavoro

TEKsystems seeks Remote Customer Service Representatives to assist members with questions about fitness and wellness benefits. This contract role requires strong phone-based customer service and the ability to work with a remote team from El Paso, TX.

Two start dates are available in December. Training is 2 weeks, 9:00 AM-5:30 PM EST, with 8-hour shifts between 8:00 AM-8:00 PM EST, Monday-Friday. Bilingual Spanish pay option exists.