Remote Fitness Benefits Specialist

TEKsystems; Phoenix (AZ); Remote; USD 23,000 - 24,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Time Off/Leave (PTO)

Job summary

TEKsystems is hiring for remote Customer Service Representatives to support members with questions about fitness and wellness benefits. This contract role runs for 3 months with potential extension, starting in December, and requires strong communication via phone.

The position is fully remote, U.S.-based, with training 2 weeks and shifts within 8:00 AM–8:00 PM EST. Bilingual Spanish speakers earn a higher hourly rate, and all equipment is provided.

Qualifications

• Strong customer service and communication skills.
• Comfortable working in a phone-based environment.
• Basic Windows/MS Office skills and ability to multitask.
• Reliable attendance and strong attention to detail.
• Must have hardwired internet with minimum speeds of 50 Mbps down / 20 Mbps up.
• Webcam required for training and meetings.

Responsibilities

• Handle inbound or outbound calls regarding fitness and wellness benefits
• Help members understand their benefits, locate participating gyms, access classes, or manage memberships
• Provide friendly, patient, and professional customer service
• Document calls accurately and meet quality, attendance, and schedule expectations
• Some calls may include light retention or soft-sales conversations

Skills

Customer service

Phone-based work

Communication skills

Documentation skills

Multitasking

Attendance

Attention to detail

Reliable internet

Webcam required

Tools

Windows

MS Office

Job description

TEKsystems is hiring for remote Customer Service Representatives to support members with questions about fitness and wellness benefits. This contract role runs for 3 months with potential extension, starting in December, and requires strong communication via phone.

The position is fully remote, U.S.-based, with training 2 weeks and shifts within 8:00 AM–8:00 PM EST. Bilingual Spanish speakers earn a higher hourly rate, and all equipment is provided.