Bilingual Customer Service Rep (Spanish/English) - Remote

TS FITNESS; Miami (FL); Hybrid; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

15 days PTO

9 Paid Holidays + 1 Floating Holiday

Sign On Bonus

Flexible work from home options

Zusammenfassung

TS FITNESS is seeking a Customer Service Representative to deliver excellent bilingual (Spanish/English) customer service and administrative support for our members. You will handle issues over the phone, assist field employees with contracts, and provide feedback to the corporate team on the customer experience.

The role is temporarily remote and may require office presence on some days. Primary duties include handling calls and emails, processing cancellations/refunds, welcoming new members,

Qualifikationen

• Minimum high school education (or equivalent).
• Must be fully bilingual (read, write, speak) - Spanish and English required.

Aufgaben

• Handle customer service issues via phone and email.
• Inbound and outbound calls.
• Process cancellations and refunds.
• Conduct welcome calls for new members.
• Process member requests.
• Perform other duties as necessary.

Kenntnisse

Bilingual Spanish/English

Attention to detail

Problem solving

Team player

Professional demeanor

Phone handling

Remote training

Ausbildung

High school diploma

Jobbeschreibung

TS FITNESS is seeking a Customer Service Representative to deliver excellent bilingual (Spanish/English) customer service and administrative support for our members. You will handle issues over the phone, assist field employees with contracts, and provide feedback to the corporate team on the customer experience.

The role is temporarily remote and may require office presence on some days. Primary duties include handling calls and emails, processing cancellations/refunds, welcoming new members,