Remote Member Support Specialist

TEKsystems; United States; Remoto; USD 19.000 - 27.000; Tempo pieno

Descrizione del lavoro

TEKsystems is hiring Remote Customer Service Representatives to assist members with questions about fitness and wellness benefits. The role is fully remote and requires strong customer service skills, reliable internet, and a webcam for training. Contract is 3 months with potential to extend. Training runs 2 weeks, 9:00 AM-5:30 PM EST.

Schedule is 8 hours between 8:00 AM-8:00 PM EST, Monday-Friday. Starting December 2. NYC/HI/CA/AL/GA/VA residents restricted; January has no time off.

Competenze

• Strong customer service and communication skills.
• Comfortable working in a phone-based environment.
• Basic Windows/MS Office skills and ability to multitask.
• Reliable attendance and strong attention to detail.
• Must be able to hardwire internet with minimum speeds of 50 Mbps download / 20 Mbps upload.
• Webcam required for training and meetings.
• Computer equipment is provided.

Mansioni

• Handle inbound or outbound calls regarding fitness and wellness benefits
• Help members understand their benefits, locate participating gyms, access classes, or manage memberships
• Provide friendly, patient, and professional customer service
• Document calls accurately and meet quality, attendance, and schedule expectations
• Some calls may include light retention or soft-sales conversations

Conoscenze

Customer service

Communication

Phone support

Windows

Multitasking

Internet required

Webcam

Reliability

Descrizione del lavoro

TEKsystems is hiring Remote Customer Service Representatives to assist members with questions about fitness and wellness benefits. The role is fully remote and requires strong customer service skills, reliable internet, and a webcam for training. Contract is 3 months with potential to extend. Training runs 2 weeks, 9:00 AM-5:30 PM EST.

Schedule is 8 hours between 8:00 AM-8:00 PM EST, Monday-Friday. Starting December 2. NYC/HI/CA/AL/GA/VA residents restricted; January has no time off.