Remote Member Experience Specialist

Anytime Fitness; United States; Remote; USD 20,664 - 27,552; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid Time Off (vacation, sick leave, holidays)

401(k) with company match

Wellness and fitness benefits

Opportunities for growth within the company

Job summary

A leading fitness franchise is seeking a dependable Customer Support Representative. This fully remote role involves assisting members with inquiries related to memberships, billing, and account updates. Ideal candidates have over a year of customer service experience and possess strong communication skills. The position offers competitive pay and benefits including health insurance and opportunities for growth.

Qualifications

• 1+ year of customer service experience (call center, retail, hospitality, support center, or similar).
• Must reside in the United States and be eligible for U.S. employment.
• Ability to work independently in a remote environment with reliable internet.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist members with account changes, cancellations, transfers, and membership questions.
• Document all interactions in the support system and follow up as needed.

Skills

Strong written and verbal communication skills

Problem-solving ability

Attention to detail

Positive attitude

Customer-first mindset

Job description

A leading fitness franchise is seeking a dependable Customer Support Representative. This fully remote role involves assisting members with inquiries related to memberships, billing, and account updates. Ideal candidates have over a year of customer service experience and possess strong communication skills. The position offers competitive pay and benefits including health insurance and opportunities for growth.