Remote Wellness Benefits Specialist

TEKsystems; Dallas (TX); Remote; USD 19,000 - 27,000; Full time

Job summary

TEKsystems is seeking a Remote Customer Service Representative to assist members with questions about fitness and wellness benefits. You will handle calls, help members understand benefits and locate participating gyms, and ensure accurate documentation while maintaining professional service standards.

This contract role offers a 3-month term with potential extension, a training period, and a fixed 8-hour shift within EST business hours.

Qualifications

• Strong customer service and communication skills.
• Comfortable working in a phone-based environment.
• Basic Windows/MS Office skills.
• Reliable attendance and strong attention to detail.
• Must be able to hardwire internet with minimum speeds of 50 Mbps down / 20 Mbps up.
• Webcam required for training and meetings.
• Computer equipment is provided.

Responsibilities

• Handle inbound or outbound calls regarding fitness and wellness benefits.
• Help members understand their benefits, locate participating gyms, access classes, or manage memberships.
• Provide friendly, patient, and professional customer service.
• Document calls accurately and meet quality, attendance, and schedule expectations.
• Some calls may include light retention or soft-sales conversations.

Skills

Customer service

Communication

Phone-based work

MS Office basics

Attention to detail

Reliable attendance

Hardwired internet

Webcam required

Tools

Windows OS

Job description

TEKsystems is seeking a Remote Customer Service Representative to assist members with questions about fitness and wellness benefits. You will handle calls, help members understand benefits and locate participating gyms, and ensure accurate documentation while maintaining professional service standards.

This contract role offers a 3-month term with potential extension, a training period, and a fixed 8-hour shift within EST business hours.