Remote-First Senior Key Account Manager

Affirm; Sioux Falls (SD); Remote; USD 205,000 - 280,000; Full time

Benefits offered by this job

Health coverage

Stipends for tech setup

Flexible time off

ESPP

Job summary

Affirm is seeking a strategic Key Account Manager to nurture and grow merchant partnerships, overseeing a portfolio of high-impact accounts and driving revenue through sophisticated contracts and initiatives.

You will collaborate with product, analytics, marketing, credit and risk teams to deliver executive-ready updates and help scale our merchant program across the US. Travel up to 10–20% may be required.

Qualifications

• Bachelor’s degree with 7-10 years of B2B client-facing experience in a high-tech environment and evidence of account growth/impact.
• Experience negotiating and closing large, complex commercial contracts for F100 companies.
• Strong written and verbal communication skills, including the ability to give compelling presentations.
• Experience in leading cross-functional projects with a high attention to detail.

Responsibilities

• Act as SEM and team lead across omni-retail for best practices on managing complex accounts, driving outcomes and building relationships.
• Oversee a large portfolio of key strategic accounts and be responsible for developing and driving strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and GMV.
• Lead and execute sophisticated account plans including financing optimizations, executive relationship engagement, and marketing strategies, often against ambitious timelines.
• Analyze partner performance and recommend programs to increase product adoption, grow up-funnel awareness and visibility, and sell into expansion opportunities.
• Orchestrate cross-functional teams across Product, Technical, Credit, Analytics, Marketing, and Risk to execute partnership initiatives and drive business results.
• Manage customer health to ensure overall customer satisfaction and business results.
• Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the Affirm offering for our merchants.

Skills

Client relation management

Executive presence

Presentation skills

Cross-functional collaboration

Analytical thinking

Education

Bachelor's degree

Tools

Salesforce

BI tools

Job description

Affirm is seeking a strategic Key Account Manager to nurture and grow merchant partnerships, overseeing a portfolio of high-impact accounts and driving revenue through sophisticated contracts and initiatives.

You will collaborate with product, analytics, marketing, credit and risk teams to deliver executive-ready updates and help scale our merchant program across the US. Travel up to 10–20% may be required.