Remote-First Senior Key Account Manager

Affirm; Portland (OR); Remote; USD 205,000 - 306,000; Full time

Benefits offered by this job

Health coverage

Stipends for tech setup

Flexible time off

ESPP

Job summary

Affirm is seeking a Key Account Manager to lead a portfolio of strategic merchant partners and drive revenue growth. You will negotiate complex contracts, set strategic plans, align cross-functional teams across Product, Analytics, Marketing, and Risk, and craft initiatives that deliver measurable outcomes for partners and Affirm.

This remote-first role requires exceptional relationship management, executive communications, and data-driven decision making.

Qualifications

• 7-10 years of B2B client-facing experience with evidence of account growth/impact
• Experience negotiating and closing large, complex commercial contracts for F100 companies
• Strong written and verbal communication skills, including compelling presentations
• Experience leading cross-functional projects with high attention to detail
• Ability to build and manage relationships and demonstrate executive presence
• Excellent analytical abilities to review merchant performance and report impact
• Knowledge of retail/consumer finance offerings and e-commerce is preferred
• Comfortable using Salesforce and standard BI tools
• Travel 10-20% of the time

Responsibilities

• Act as SEM and team lead across omni-retail for best practices on managing complex accounts and driving revenue
• Oversee a large portfolio of strategic accounts and drive strategic initiatives including complex contracts, pricing, and expansion
• Lead and execute sophisticated account plans with financing optimizations and marketing strategies
• Analyze partner performance and recommend programs to increase product adoption and expansion opportunities
• Orchestrate cross-functional collaboration across Product, Technical, Credit, Analytics, Marketing, and Risk teams
• Manage customer health to ensure satisfaction and business results
• Drive advocacy and resolve issues with development, product management, and support to improve Affirm’s offering

Skills

B2B client-facing experience

Contract negotiation

Executive communication

Cross-functional leadership

Analytical abilities

Salesforce

BI tools

Travel readiness

Education

Bachelor’s degree

Tools

Salesforce

BI tools

Job description

Affirm is seeking a Key Account Manager to lead a portfolio of strategic merchant partners and drive revenue growth. You will negotiate complex contracts, set strategic plans, align cross-functional teams across Product, Analytics, Marketing, and Risk, and craft initiatives that deliver measurable outcomes for partners and Affirm.

This remote-first role requires exceptional relationship management, executive communications, and data-driven decision making.