Remote Senior Strategic Accounts Lead - Merchant Growth

Affirm; Las Vegas (NV); Remote; USD 205,000 - 306,000; Full time

Benefits offered by this job

100% subsidized medical coverage

Monthly tech/wellness stipend

Flexible time off

Employee stock purchase plan (ESPP)

Job summary

Affirm is seeking a KAM to manage a portfolio of strategic merchant accounts nationwide. This role requires delivering ambitious growth, negotiating complex contracts, and leading cross-functional teams to optimize revenue and GMV.

You will collaborate with Product, Analytics, Marketing, and Risk teams, driving executive-level engagement and ensuring stellar partner satisfaction across a remote-first environment.

Qualifications

• Bachelor’s degree with 7–10 years of B2B client-facing experience in a high-tech environment and evidence of account growth/impact.
• Experience negotiating and closing large, complex commercial contracts for F100 companies.
• Strong written and verbal communication skills, including the ability to give compelling presentations.
• Experience in leading cross-functional projects with a high attention to detail.
• Ability to build and manage productive internal and external relationships and influence towards outcomes; outstanding executive presence.
• Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders.
• Knowledge of retail, consumer finance offerings, integrated software solutions, and e-commerce preferred.
• Comfortable using Salesforce and standard BI tools.
• Comfortable with travel 10% - 20% of the time.

Responsibilities

• Act as SEM and team lead across omni-retail for best practices on managing complex accounts.
• Oversee a large portfolio of key strategic accounts and drive strategic initiatives including contract negotiation, pricing and expansion opportunities.
• Lead and execute sophisticated account plans including financing optimizations and marketing strategies.
• Analyze partner performance and recommend programs to increase product adoption and growth.
• Orchestrate cross-functional teams to execute partnership initiatives and drive results.
• Manage customer health to ensure satisfaction and business results.
• Drive customer advocacy and address issues with development, product, and support teams.

Skills

Client-facing

Contract negotiation

Written & verbal communication

Cross-functional leadership

Executive presence

Analytical abilities

Retail/consumer finance knowledge

Salesforce

BI tools

Travel readiness

Education

Bachelor’s degree

Tools

Salesforce

BI tools

Job description

Affirm is seeking a KAM to manage a portfolio of strategic merchant accounts nationwide. This role requires delivering ambitious growth, negotiating complex contracts, and leading cross-functional teams to optimize revenue and GMV.

You will collaborate with Product, Analytics, Marketing, and Risk teams, driving executive-level engagement and ensuring stellar partner satisfaction across a remote-first environment.