Senior Strategic Key Account Manager (Remote)

Affirm; Philadelphia (Philadelphia County); Remote; USD 205,000 - 306,000; Full time

Benefits offered by this job

Health coverage for you and dependents

Tech stipend for setup

ESPP - employee stock purchase plan

Job summary

Affirm is seeking a Senior Key Account Manager to lead strategic merchant partnerships and drive revenue growth. You will manage a portfolio of large accounts, negotiate complex contracts, and coordinate cross-functional teams to deliver impactful programs and initiatives.

The role requires strong relationship-building, executive presence, and analytical capabilities, with travel up to 20% and a remote-first working model within the United States.

Qualifications

• Bachelor’s degree required with 7–10 years of B2B client-facing experience in a high-tech environment.
• Experience negotiating and closing large, complex commercial contracts for F100 companies.
• Strong written and verbal communication skills with ability to present effectively.

Responsibilities

• Act as SEM and team lead across omni-retail for best practices on managing complex accounts, driving outcomes and building relationships.
• Oversee a large portfolio of key strategic accounts and drive strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and GMV.
• Lead and execute sophisticated account plans including financing optimizations, executive relationship engagement, and marketing strategies within ambitious timelines.
• Analyze partner performance and recommend programs to increase product adoption and visibility, and sell into expansion opportunities.
• Orchestrate cross-functional teams across Product, Technical, Credit, Analytics, Marketing, and Risk to execute partnership initiatives and drive results.
• Manage customer health to ensure satisfaction and business results.
• Drive customer advocacy and address issues by collaborating with development, product management, and support to improve Affirm offering for merchants.

Skills

Account management

Client-facing

Contract negotiation

Executive presence

Cross-functional leadership

Analytical skills

Salesforce

BI tools

Relationship building

Travel willingness

Education

Bachelor’s degree

Tools

Salesforce

BI tools

Job description

Affirm is seeking a Senior Key Account Manager to lead strategic merchant partnerships and drive revenue growth. You will manage a portfolio of large accounts, negotiate complex contracts, and coordinate cross-functional teams to deliver impactful programs and initiatives.

The role requires strong relationship-building, executive presence, and analytical capabilities, with travel up to 20% and a remote-first working model within the United States.