Remote Strategic Key Account Manager

Affirm

Boston (MA)

Remote

USD 205,000 - 306,000

Full time

4 hours ago

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Benefits offered by this job

100% subsidized medical coverage

Monthly tech stipends

Generous holidays

ESPP stock purchase

Job summary

Affirm is seeking a Key Account Manager to manage a portfolio of strategic merchant accounts, drive growth, and deliver outcomes through collaboration with Product, Analytics, Marketing, and Risk teams.

You will lead complex contract negotiations, develop comprehensive account plans, and oversee initiatives to increase GMV and product adoption while maintaining executive presence and delivering measurable results.

Qualifications

Bachelor’s degree with 7-10 years of B2B client-facing experience.
Experience negotiating and closing large, complex commercial contracts for F100 companies.
Strong written and verbal communication skills, including the ability to give compelling presentations.
Experience in leading cross-functional projects with a high attention to detail.
Ability to build and manage productive internal and external relationships and influence towards outcomes; outstanding executive presence.
Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders.
Knowledge of retail, consumer finance offerings, integrated software solutions, and ecommerce preferred.
Comfortable using Salesforce and standard BI tools.
Comfortable with travel 10% - 20% of the time.

Responsibilities

Act as SEM and team lead across omni-retail for best practices on managing complex accounts, driving outcomes and building relationships.
Oversee a large portfolio of key strategic accounts and drive strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and GMV.
Lead and execute sophisticated account plans that include financing optimizations, executive relationship engagement, and marketing strategies, often against ambitious timelines.
Analyze partner performance and recommend programs to increase product adoption, grow up-funnel awareness and visibility, and sell into expansion opportunities.
Orchestrate cross-functional teams across Product, Technical, Credit, Analytics, Marketing, and Risk to execute partnership initiatives and drive business results.
Manage customer health to ensure overall customer satisfaction and business results.
Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the Affirm offering for our merchants.