Remote-First Strategic Key Account Leader (Merchants)

Affirm; Miami (FL); Remote; USD 205,000 - 280,000; Full time

Benefits offered by this job

Health coverage

Tech stipends

Generous time off

ESPP

Job summary

Affirm is seeking a high-impact Key Account Manager to lead strategic merchant partnerships in a remote-friendly environment. You will drive revenue, manage a portfolio of key accounts, and execute complex initiatives across pricing, financing and marketing to deliver measurable growth.

The role requires exceptional relationship management, executive communication, and cross-functional collaboration with Product, Analytics and Sales teams. Travel may be 10–20%.

Qualifications

• Bachelor’s degree required with 7–10 years of B2B client-facing experience.
• Experience negotiating and closing large, complex commercial contracts for major accounts.
• Strong written and verbal communication with ability to present to executives.
• Proven ability to lead cross-functional projects and manage relationships to drive outcomes.
• Excellent analytical abilities to review merchant performance and impact of programs.
• Familiarity with retail, consumer finance, software solutions and e‑commerce.

Responsibilities

• Act as SEM and team lead across omni-retail, driving outcomes and building relationships.
• Oversee a portfolio of strategic accounts, developing and driving initiatives including contract negotiations and pricing.
• Lead account plans with financing optimizations and marketing strategies on ambitious timelines.
• Analyze partner performance to recommend programs that increase adoption and expansion opportunities.
• Coordinate cross-functional teams across Product, Technical, Analytics, Marketing, and Risk to drive initiatives.
• Manage customer health to ensure satisfaction and business results.
• Drive advocacy and resolve critical issues with product, engineering and support teams.

Skills

Client relationships

Contract negotiation

Executive communication

Cross-functional

Data analysis

Revenue forecasting

Salesforce

Education

Bachelor’s degree

Tools

Salesforce

BI tools

Job description

Affirm is seeking a high-impact Key Account Manager to lead strategic merchant partnerships in a remote-friendly environment. You will drive revenue, manage a portfolio of key accounts, and execute complex initiatives across pricing, financing and marketing to deliver measurable growth.

The role requires exceptional relationship management, executive communication, and cross-functional collaboration with Product, Analytics and Sales teams. Travel may be 10–20%.