Senior Key Account Manager, Strategic Partnerships (Remote)

Affirm; Detroit (MI); Remote; USD 205,000 - 306,000; Full time

Benefits offered by this job

Health coverage

Stipends for tech setup

Generous time off

ESPP

Job summary

Affirm seeks a highly experienced Key Account Manager to manage a portfolio of strategic merchant partners, driving revenue growth and long-term value. The role requires executive-facing support, sharp analytical skills, and cross-functional collaboration across internal teams.

Responsibilities include complex contract negotiations, pricing, and expansion initiatives, with travel 10–20%. Remote-first culture supports nationwide collaboration and a fast-paced, results-oriented environment.

Qualifications

• Bachelor's degree with 7-10 years of B2B client-facing experience in a high-tech environment and evidence of account growth/impact
• Experience negotiating and closing large, complex commercial contracts for F100 companies
• Strong written and verbal communication skills, including the ability to give compelling presentations
• Experience in leading cross-functional projects with a high attention to detail
• Ability to build and manage productive internal and external relationships and influence towards outcomes; outstanding executive presence
• Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders
• Knowledge of retail, consumer finance offerings, integrated software solutions, and e-commerce preferred
• Comfortable using Salesforce and standard BI tools
• Comfortable with travel 10% - 20% of the time

Responsibilities

• Act as SEM and team lead across omni-retail for best practices on managing complex accounts, driving outcomes and building relationships
• Oversee a large portfolio of key strategic accounts and develop driving strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and GMV
• Lead and execute sophisticated account plans that include financing optimizations, executive relationship engagement, and marketing strategies, often against ambitious timelines
• Analyze partner performance and recommend programs to increase product adoption, grow up-funnel awareness and visibility, and sell into expansion opportunities
• Orchestrate cross-functional teams across our Product, Technical, Credit, Analytics, Marketing, and Risk teams to execute partnership initiatives and drive business results
• Manage customer health to ensure overall customer satisfaction and business results
• Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the Affirm offering for our merchants

Skills

Account management

Contract negotiation

Relationship management

Executive presence

Cross-functional leadership

Analytical thinking

Presentation skills

E-commerce knowledge

Travel readiness

Education

BachelorA0s degree in a relevant field

Tools

Salesforce

BI tools

Job description

Affirm seeks a highly experienced Key Account Manager to manage a portfolio of strategic merchant partners, driving revenue growth and long-term value. The role requires executive-facing support, sharp analytical skills, and cross-functional collaboration across internal teams.

Responsibilities include complex contract negotiations, pricing, and expansion initiatives, with travel 10–20%. Remote-first culture supports nationwide collaboration and a fast-paced, results-oriented environment.