Remote-First Government Experience Partner

Granicus; United States; Remote; USD 67,000 - 72,000; Full time

Benefits offered by this job

Flexible Time Off

Wellbeing Days

Work From Home Reimbursement

Health Plan Options

Employer HSA Contributions

Fitness Reimbursement

On-Demand Mental Health Support

Job summary

Granicus is a remote-first GovTech company delivering government CX solutions. We seek a client-facing leader to manage strategic relationships, drive program growth, and align agency objectives with Granicus services. You will work across pre-sales and post-sales activities to ensure customer success.

The role emphasizes advisory capabilities, cross-functional collaboration, and delivering scalable, data-driven outcomes in public sector environments.

Qualifications

• 4-6 years' experience in consulting, customer success, or enterprise account management, including scoping, delivery, quality assurance, and growth of programs.
• Ability to serve as a trusted adviser to government stakeholders; experience collaborating with and managing expectations of government clients a plus.
• Demonstrated commercial acumen and successful track record of customer or project management.
• Passion for public service, citizen engagement, service transformation and communication.
• Strong interpersonal skills for internal and external relationship building at multiple levels of the organization.
• Self-motivated, flexible problem solver who can manage routine and adapt quickly.
• Ability to manage multiple client relationships and competing priorities.
• Commitment to diversity of thought and consideration of different ideas.

Responsibilities

• Develop, grow, and manage strategic customer relationships.
• Serve as an industry subject matter adviser in government CX, public engagement, communications, consultation, or digital services as a client-facing executive of Granicus.
• Create and deliver effective presentations and proposals to address specific customer needs.
• Support delivery team to manage scope, timeline, execution, and acceptance.
• Guide career-pathing through performance evaluation and professional development programs.
• Train internal teams in consultative solutions development, sales, development, strategy, and implementation.
• Work with customers to align programs with agency objectives to improve CX outcomes.
• Design and deliver strategic program reviews to develop CX expertise and executive relationships.

Skills

Customer success

Enterprise account management

Consulting

Job description

Granicus is a remote-first GovTech company delivering government CX solutions. We seek a client-facing leader to manage strategic relationships, drive program growth, and align agency objectives with Granicus services. You will work across pre-sales and post-sales activities to ensure customer success.

The role emphasizes advisory capabilities, cross-functional collaboration, and delivering scalable, data-driven outcomes in public sector environments.