Senior Experience Partner, Federal Transformation

Granicus; Washington (District of Columbia); On-site; USD 112,000 - 163,000; Full time

Benefits offered by this job

Flexible Time Off

Wellbeing days

Work From Home Reimbursement

Health plan options

401(k) with company match

Job summary

Granicus, a remote-first GovTech leader, serves federal, state, and local governments with cloud-based solutions for communications, websites, and citizen services. The Experience Partners drive pre-sales through post-sales, maintaining executive relationships and delivering outcomes.

The role focuses on leading enterprise accounts, delivering multi-year transformations, and advising on product and service innovation. Travel to federal meetings is required.

Qualifications

• Expertise in customer experience, digital transformation, public sector consulting, and enterprise digital communications program management.
• Experience with Federal government operations, procurement, and policy environments.
• Strong strategic thinking and executive communication skills.

Responsibilities

• Lead strategic engagements with Federal enterprise customers, often $4–$6M recurring revenue.
• Drive cross-functional teams during pre-sales discovery, solutioning, and executive-level proposals.
• Oversee complex, multi-phase program delivery with GXG, Implementation, Product, Engineering and Support.
• Develop scalable consulting frameworks for team-wide adoption.
• Conduct executive business reviews and long-term transformation planning.
• Identify and drive strategic upsell and cross-sell opportunities.
• Travel to on-site Federal meetings; U.S. citizens in Washington, DC area.

Skills

Customer experience

Digital transformation

Public sector consulting

Enterprise digital communications

CRM

Analytics

Project management

Cross-functional leadership

Portfolio management

Executive communication

Education

Bachelor's degree

Master's degree

Tools

CRM software

Analytics tools

Job description

Granicus, a remote-first GovTech leader, serves federal, state, and local governments with cloud-based solutions for communications, websites, and citizen services. The Experience Partners drive pre-sales through post-sales, maintaining executive relationships and delivering outcomes.

The role focuses on leading enterprise accounts, delivering multi-year transformations, and advising on product and service innovation. Travel to federal meetings is required.