Senior Director, Experience Strategy & Growth

Granicus; Washington (District of Columbia); Hybrid; USD 146,000 - 190,000; Full time

Benefits offered by this job

Flexible Time Off

WFH Reimbursement

Health Plan Options

HSA Contributions

Fitness Reimbursement

Mental Health Support

Parental Leave

401(k) Match

Life Insurance

Learning & Development

Job summary

Granicus in Washington, DC is seeking a Senior Director, Experience Partner to lead cross-functional teams across strategy, product delivery, and customer success within the Granicus Experience Group. You will drive omnichannel experiences, data‑driven programs, and government‑focused digital solutions.

The role requires 15+ years of leadership in enterprise software or government programs, deep federal experience, and a track record of revenue growth and program delivery.

Qualifications

• 15+ years of progressive professional experience in enterprise software, digital services, technology consulting, customer success, product delivery, or professional services organizations.
• Experience leading complex, multi-stakeholder programs for government, healthcare, or regulated environments.
• Proven ability to deliver strategic, human-centered digital experiences at scale.

Responsibilities

• Lead cross-functional initiatives within the Granicus Experience Group to deliver omnichannel experiences.
• Drive campaign and messaging strategy, content management, and data-driven insights.
• Oversee program management, revenue growth, and customer success for federal accounts.

Skills

Leadership

Strategy

Client Engagement

Cross-functional Collaboration

Public sector knowledge

Tools

AWS

Job description

Granicus in Washington, DC is seeking a Senior Director, Experience Partner to lead cross-functional teams across strategy, product delivery, and customer success within the Granicus Experience Group. You will drive omnichannel experiences, data‑driven programs, and government‑focused digital solutions.

The role requires 15+ years of leadership in enterprise software or government programs, deep federal experience, and a track record of revenue growth and program delivery.