Government CX Experience Partner

Granicus; United States; Remote; USD 67,000 - 72,000; Full time

Benefits offered by this job

Flexible time off

Wellbeing days

Work from home stipend

Health plan options

Mental health support

Job summary

Granicus is a remote-first Govtech leader seeking a Customer Success/Enterprise Account Manager to manage strategic client relationships within the U.S. government sector. You will serve as a trusted adviser, drive CX improvements, and grow revenues across your book of business.

You will collaborate with delivery teams, present proposals, and shape new services based on client needs. If you excel at stakeholder management and public sector impact, this role offers growth and a flexible benefits

Qualifications

• 4-6 years' experience in consulting, customer success, or enterprise account management.
• Ability to serve as a trusted adviser to government stakeholders.
• Strong commercial acumen with a track record of customer or project management.
• Passion for public service, citizen engagement, and transformation.
• Excellent interpersonal and relationship-building skills across levels.
• Ability to manage multiple client relationships and priorities.
• Commitment to diversity of thought and inclusive collaboration.

Responsibilities

• Develop, grow, and manage strategic customer relationships.
• Serve as industry subject matter adviser in government CX and digital services as a client-facing executive of Granicus.
• Create and deliver presentations and proposals tailored to customer needs.
• Support delivery teams to manage scope, timeline, execution, and acceptance.
• Mentor and guide individual contributors in career development and performance.
• Train internal teams in consultative solutions, sales, development, strategy, and implementation.
• Work with customers to align programs with agency objectives to improve CX.
• Lead program reviews to infuse CX expertise and engage executive stakeholders.
• Identify and develop customer engagement and recognition opportunities.
• Drive organic growth by expanding existing relationships.
• Collaborate with leadership to shape new services based on demand.
• Represent Granicus in speaking roles and external engagements as a public sector thought leader.

Skills

Interpersonal skills

Consulting experience

Customer success

Account management

Job description

Granicus is a remote-first Govtech leader seeking a Customer Success/Enterprise Account Manager to manage strategic client relationships within the U.S. government sector. You will serve as a trusted adviser, drive CX improvements, and grow revenues across your book of business.

You will collaborate with delivery teams, present proposals, and shape new services based on client needs. If you excel at stakeholder management and public sector impact, this role offers growth and a flexible benefits