Remote-First Customer Success Engineer - AI Telemetry

United States Digital Space LLC; United States; Remote; USD 77,000 - 119,000; Full time

Job summary

United States Digital Space LLC is seeking a remote Customer Success Engineer to guide large enterprise accounts from onboarding to expansion. You will act as a trusted advisor, helping customers realize continuous value from observability pipelines and data-driven insights.

You will engage across sales, product, engineering, and support to map ROI, drive adoption, and identify new use cases that maximize data value while collaborating across global time zones.

Qualifications

• 5+ years in customer success/post-sales or advocacy.
• Experience with observability, logs, metrics, IT operations and security.
• Strong data-pipeline mindset and data-driven storytelling.

Responsibilities

• Act as a trusted advisor through the Customer Success lifecycle from onboarding to expansion.
• Build product expertise as customers deploy observability pipelines.
• Maintain relationships with senior stakeholders to drive success plans and KPIs.

Skills

Customer success

Observability

Data pipelines

Cloud platforms

Communication

Tools

Splunk

Elastic

Datadog

Snowflake

GainSight

Job description

United States Digital Space LLC is seeking a remote Customer Success Engineer to guide large enterprise accounts from onboarding to expansion. You will act as a trusted advisor, helping customers realize continuous value from observability pipelines and data-driven insights.

You will engage across sales, product, engineering, and support to map ROI, drive adoption, and identify new use cases that maximize data value while collaborating across global time zones.