Customer Success Engineer (Fully Remote)

Jobgether SRL; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Jobgether SRL is seeking a highly technical, customer-facing professional in the United States to drive value from telemetry and observability solutions. The role acts as a trusted advisor across the full customer lifecycle and focuses on adoption and outcomes.

You will build stakeholder relationships, translate complex tech into business outcomes, and collaborate with cross-functional teams including sales, marketing, product, and engineering as the voice of the customer.

Qualifications

• 5+ years post-sales customer-facing experience.
• Strong communication, relationship management, and observability/data pipeline knowledge.

Responsibilities

• Build stakeholder relationships, translate complex tech into business outcomes, and drive adoption.
• Develop success plans, monitor health, and identify risks or expansion opportunities.
• Collaborate with sales, marketing, product, and engineering as voice of the customer.

Skills

Post-sales experience

Communication skills

Relationship management

Observability

Data pipeline

Job description

• Highly technical customer-facing role driving value from telemetry and observability solutions.
• Act as trusted advisor across the full customer lifecycle.

Key Responsibilities:

• Build stakeholder relationships, translate complex tech into business outcomes, and drive adoption.
• Develop success plans, monitor health, and identify risks or expansion opportunities.
• Collaborate with sales, marketing, product, and engineering as voice of the customer.

Requirements:

• 5+ years post-sales customer-facing experience.
• Strong communication, relationship management, and observability/data pipeline knowledge.

Jobgether

The hiring company provides advanced telemetry and observability solutions, helping organizations manage and route data effectively. It operates as a remote-first, inclusive organization with a globally distributed team.