Remote-First Client Success Lead: Strategic Growth

Affirm; Chicago (IL); Remote; USD 110,000 - 173,000; Full time

Benefits offered by this job

Health coverage for you and dependents

Monthly tech stipends

Flexible time off

Employee stock purchase plan (ESPP)

Job summary

Affirm is seeking a senior Client Success Manager to steward a portfolio of merchant partners, driving renewals and expanding GMV. You will lead proactive strategies to grow revenue and ensure strong merchant health, collaborating with Analytics, Product, Marketing, Credit, and Technical teams.

The role emphasizes cross-functional program management, data-driven decision making, and exceptional relationship management in a remote-first environment with flexibility.

Qualifications

• 5+ years of B2B client-facing experience, preferably in a high-tech environment.
• Experience negotiating and closing commercial contracts (e.g., RFPs, renewals).
• Excellent customer relationship management skills with the ability to manage strategic accounts.
• Experience in managing cross-functional projects with a high attention to detail.
• Strong written and verbal communication skills.
• Knowledge of consumer finance offerings, integrated software solutions, and e-commerce preferred.
• Comfortable using Salesforce and BI tools.

Responsibilities

• Manage a portfolio of merchant accounts across industries to build long-term strategic relationships.
• Own contract renewals, pricing updates, and expansions.
• Deliver proactive client management strategies to drive GMV and revenue growth.
• Analyze merchant performance and recommend programs to increase product adoption and optimize financing programs.
• Orchestrate cross-functional collaboration with Analytics, Credit, Technical, Marketing, and Product teams to improve Affirm offerings.

Skills

Client relationship management

Contract negotiation

Cross-functional project coordination

Analytical abilities

Communication skills

Tools

Salesforce

BI tools

Job description

Affirm is seeking a senior Client Success Manager to steward a portfolio of merchant partners, driving renewals and expanding GMV. You will lead proactive strategies to grow revenue and ensure strong merchant health, collaborating with Analytics, Product, Marketing, Credit, and Technical teams.

The role emphasizes cross-functional program management, data-driven decision making, and exceptional relationship management in a remote-first environment with flexibility.