Remote-First Client Success & Growth Lead

Affirm; Boston (MA); Remote; USD 110,000 - 188,000; Full time

Benefits offered by this job

Health coverage

Spending stipends

Time off to recharge

Employee stock purchase plan (ESPP)

Job summary

Affirm is seeking a seasoned Client Success Manager to manage a portfolio of merchant accounts across industries, driving long-term partnerships and maximizing GMV and revenue.

You will lead contract renewals, price updates, and expansions, coordinate with Analytics, Product, Marketing, Credit, and Tech teams, and translate merchant performance into programs that boost product adoption and program financing.

Qualifications

• 5+ years of B2B client-facing experience
• Experience negotiating and closing commercial contracts (e.g., RFPs, renewals)
• Excellent customer relationship management skills with the ability to manage strategic accounts
• Experience in managing cross-functional projects with a high attention to detail
• Strong written and verbal communication skills
• Excellent analytical abilities to review merchant performance and report on the impact of programs
• Knowledge of consumer finance offerings, integrated software solutions, and e-commerce preferred
• Comfortable using Salesforce and BI tools

Responsibilities

• Manage a portfolio of accounts across a variety of industries to foster long-term, strategic relationships with merchant partners
• Responsible for managing contract renewals, updating pricing, and expansions
• Deliver a proactive client management strategy to drive incremental GMV and revenue
• Analyze merchant performance and recommend programs to increase product adoption and optimize financing programs
• Manage merchant relationship health to maximize value for affirm and the merchant
• Orchestrate cross-functional collaboration across Analytics, Credit, Technical, Marketing, and Product teams

Skills

Client relationship management

Contract negotiation

Cross-functional project management

Communication (written and verbal)

Analytical abilities

Salesforce

BI tools

Tools

Salesforce

BI tools

Job description

Affirm is seeking a seasoned Client Success Manager to manage a portfolio of merchant accounts across industries, driving long-term partnerships and maximizing GMV and revenue.

You will lead contract renewals, price updates, and expansions, coordinate with Analytics, Product, Marketing, Credit, and Tech teams, and translate merchant performance into programs that boost product adoption and program financing.