Remote Financial Aid Advisor - Student Financing & Support

Post University; Georgia; Remote; USD 41,000 - 50,000; Full time

Job summary

Post University is seeking a Financial Aid Advisor for its remote team in the United States. The role guides online learners through payment options, collects documentation, and ensures compliance with federal and institutional policies.

The position requires strong customer service, problem-solving, and a commitment to student success. Candidates must hold an Associate’s degree or equivalent, have knowledge of Title IV funds, excellent communication skills, and proficiency with Microsoft Office

Qualifications

• Associate degree or equivalent experience.
• Thorough understanding of Title IV funds, regulations, and eligibility requirements.
• Excellent phone, email, and face-to-face communication skills; maintains a positive attitude.
• Proven ability to work effectively with all members of the financial aid team to improve student experience.
• Excellent computer skills; able to use Microsoft Office products and university systems.
• Exceptional problem-solving skills and attention to detail
• Energetic and goal-oriented; able to multitask in a fast-paced environment.

Responsibilities

• Advise students on tuition payment plans, financial aid options, and application procedures.
• Collaborate with Admissions, Student Accounts, Registrar, Advising to support student financial needs.
• In collaboration with the packaging specialist, collect and verify financial aid documentation to complete student files.
• Maintain accurate records and perform timely data entry in university systems.
• Counsel students with high balances or delinquent accounts to identify additional financing solutions.
• Respond promptly to student inquiries and follow up to ensure resolution.
• Participate in student registration and retention initiatives.
• Stay current with federal financial aid regulations and university policies.
• Attend training sessions and contribute to continuous improvement efforts.
• Maintain a minimum of 80% "ready time" on inbound phone queue.

Skills

Communication skills

Problem solving

Multitasking

Attention to detail

Microsoft Office

Education

Associate degree

Tools

University systems

Job description

Post University is seeking a Financial Aid Advisor for its remote team in the United States. The role guides online learners through payment options, collects documentation, and ensures compliance with federal and institutional policies.

The position requires strong customer service, problem-solving, and a commitment to student success. Candidates must hold an Associate’s degree or equivalent, have knowledge of Title IV funds, excellent communication skills, and proficiency with Microsoft Office