Remote Financial Aid Advisor for Student Success

Post University; Waterbury (CT); Remote; USD 41,000 - 50,000; Full time

Job summary

Post University is seeking a Financial Aid Advisor to support online learners through tuition and financial aid processes. This remote role requires guiding students on payment options, collecting documentation, and ensuring compliance with federal and institutional policies.

The ideal candidate will deliver exceptional customer service, demonstrate problem-solving skills, and contribute to student success and retention.

Qualifications

• Associate degree or equivalent experience.
• Knowledge of Title IV funds, regulations, and eligibility.
• Excellent phone, email, and face-to-face communication skills.
• Proven ability to work with financial aid team to improve student experience.
• Strong computer skills and ability to use university systems.
• Excellent problem-solving and attention to detail.
• Energetic and goal-oriented, multitasking in a fast-paced environment.

Responsibilities

• Advise students on tuition payment plans, financial aid options, and procedures.
• Collaborate with Admissions, Student Accounts, Registrar, Advising to support student financial needs.
• Collect and verify financial aid documentation with packaging specialist.
• Maintain accurate records and perform timely data entry in university systems.
• Counsel students with high balances or delinquent accounts to identify financing solutions.
• Respond promptly to student inquiries and follow up to ensure resolution.
• Participate in student registration and retention initiatives.
• Stay current with federal financial aid regulations and university policies.
• Attend training sessions and contribute to continuous improvement efforts.
• Maintain a minimum of 80% “ready time” on inbound phone queue.

Skills

Communication skills

Phone/email/face-to-face

Computer skills

Problem-solving

Multitasking

Customer service

Education

Associate degree or equivalent experience

Tools

Microsoft Office

Job description

Post University is seeking a Financial Aid Advisor to support online learners through tuition and financial aid processes. This remote role requires guiding students on payment options, collecting documentation, and ensuring compliance with federal and institutional policies.

The ideal candidate will deliver exceptional customer service, demonstrate problem-solving skills, and contribute to student success and retention.