Remote Financial Aid Advisor for Online Students

Post University; Pennsylvania; Remote; USD 38,000 - 52,000; Full time

Job summary

Post University is seeking a remote Financial Aid Advisor to support online learners through the tuition and financial aid process. This remote role guides students through payment options, collects documentation, and ensures compliance with federal and institutional policies.

The ideal candidate will demonstrate exceptional customer service, problem-solving skills, and a commitment to student success and retention.

Qualifications

• Associate degree or equivalent experience is required.
• Knowledge of Title IV funds and eligibility.
• Excellent communication via phone, email and in person.
• Ability to work with financial aid team to improve student experience.
• Strong computer skills and ability to use university systems.
• Excellent problem-solving and attention to detail.
• Energetic, goal-oriented and able to multitask in a fast-paced environment.

Responsibilities

• Advise students on tuition payment plans, financial aid options, and application procedures.
• Collaborate with internal departments (Admissions, Student Accounts, Registrar, Advising) to support student financial needs.
• Collect and verify financial aid documentation to complete student files with the packaging specialist.
• Maintain accurate records and perform timely data entry in university systems.
• Counsel students with high balances or delinquent accounts to identify additional financing solutions.
• Respond promptly to student inquiries and follow up to ensure resolution.
• Participate in student registration and retention initiatives.
• Stay current with federal financial aid regulations and university policies.
• Attend training sessions and contribute to continuous improvement efforts.
• Maintain a minimum of 80% "ready time" on inbound phone queue.

Skills

Communication skills

Phone & Email

Face-to-face skills

Microsoft Office

Problem solving

Attention to detail

Multitasking

Education

Associate degree or equivalent experience

Tools

University systems

Job description

Post University is seeking a remote Financial Aid Advisor to support online learners through the tuition and financial aid process. This remote role guides students through payment options, collects documentation, and ensures compliance with federal and institutional policies.

The ideal candidate will demonstrate exceptional customer service, problem-solving skills, and a commitment to student success and retention.