Remote Financial Aid Advisor for Student Success

Post University; Connecticut; Remote; USD 38,000 - 52,000; Full time

Job summary

Post University seeks a Financial Aid Advisor to support online learners through tuition and financial aid processes. This remote role guides students on payment plans, collects documentation, and ensures compliance with federal and institutional policies.

A candidate should have an Associate’s degree or equivalent, strong communication skills, experience with Title IV funds, and proficiency with Microsoft Office.

Qualifications

• Associate’s degree or equivalent experience required.
• Thorough understanding of Title IV funds, regulations, and eligibility requirements.
• Excellent phone, email, and face-to-face communication skills; positive attitude.
• Proven ability to work effectively with all members of the financial aid team to improve student experience.
• Excellent computer skills; able to use Microsoft Office products and university systems.
• Exceptional problem-solving skills and attention to detail.
• Energetic and goal-oriented; capable multitasker in a fast-paced environment.

Responsibilities

• Advise students on tuition payment plans, financial aid options, and application procedures.
• Collaborate with Admissions, Student Accounts, Registrar, Advising to support student financial needs.
• Collect and verify financial aid documentation with packaging specialist to complete student files.
• Maintain accurate records and perform timely data entry in university systems.
• Counsel students with high balances to identify additional financing solutions.
• Respond promptly to student inquiries and follow up to ensure resolution.
• Participate in student registration and retention initiatives.
• Stay current with federal financial aid regulations and university policies.
• Attend training sessions and contribute to continuous improvement.

Skills

Communication skills

Phone communication

Multitasking

Attention to detail

Goal-oriented

Team collaboration

Education

Associate's degree or equivalent experience

Tools

Microsoft Office

Job description

Post University seeks a Financial Aid Advisor to support online learners through tuition and financial aid processes. This remote role guides students on payment plans, collects documentation, and ensures compliance with federal and institutional policies.

A candidate should have an Associate’s degree or equivalent, strong communication skills, experience with Title IV funds, and proficiency with Microsoft Office.