Remote Financial Aid Advisor for Student Success

Post University; Arkansas; Remote; USD 41,000 - 50,000; Full time

Job summary

Post University is seeking a Financial Aid Advisor to support online learners with tuition and financial aid processes in a remote role. The ideal candidate will guide students through payment options, collect documentation, and ensure compliance with federal and institutional policies.

This position requires strong customer service, problem-solving, and a commitment to student success and retention across online and on-campus programs.

Qualifications

• Associate’s degree or equivalent experience.
• Thorough understanding of Title IV funds, regulations, and eligibility requirements.
• Excellent phone, email, and face‑to‑face communication skills; maintains a positive attitude.
• Proven ability to work effectively with all members of the financial aid team to improve student experience.
• Exceptional problem-solving skills and attention to detail.
• Energetic and goal-oriented; able to multitask in a fast‑paced environment.
• Must be in good standing on all federal student loans to access NSLDS.

Responsibilities

• Advise students on tuition payment plans, financial aid options, and application procedures.
• Collaborate with Admissions, Student Accounts, Registrar, Advising to support student needs.
• Collect and verify financial aid documentation to complete student files.
• Maintain accurate records and perform timely data entry in university systems.
• Counsel students with high balances or delinquent accounts to identify financing options.
• Respond promptly to student inquiries and follow up to ensure resolution.
• Participate in student registration and retention initiatives.
• Stay current with federal financial aid regulations and university policies.
• Attend training and contribute to continuous improvement efforts.
• Maintain a minimum of 80% “ready time” on inbound phone queue.

Skills

Communication skills

Problem solving

multitasking

Education

Associate’s degree or equivalent experience

Tools

Microsoft Office

University systems

Job description

Post University is seeking a Financial Aid Advisor to support online learners with tuition and financial aid processes in a remote role. The ideal candidate will guide students through payment options, collect documentation, and ensure compliance with federal and institutional policies.

This position requires strong customer service, problem-solving, and a commitment to student success and retention across online and on-campus programs.