Remote Financial Aid Advisor

Post University; Oklahoma; Remote; USD 41,000 - 50,000; Full time

Benefits offered by this job

Remote work option

Flexible evening/weekend schedules

Job summary

Post University is seeking a remote Financial Aid Advisor to assist online learners with tuition and aid options. The role involves collecting documentation, ensuring compliance with federal and institutional policies, and delivering exceptional service to ensure student success and retention.

The ideal candidate holds an Associate’s degree or equivalent experience and can navigate Title IV funds. Strong communication, multitasking, and data-entry skills are essential for a fast-paced remote

Qualifications

• Associate’s degree or equivalent experience.
• Understanding of Title IV funds, regulations, and eligibility requirements.
• Excellent phone, email, and in-person communication skills; maintains a positive attitude.
• Proven ability to work effectively with all members of the financial aid team to improve student experience.
• Excellent computer skills; able to use Microsoft Office products and university systems.
• Exceptional problem-solving skills and attention to detail.
• Energetic and goal-oriented; multitask in a fast-paced environment.

Responsibilities

• Advise students on tuition payment plans, financial aid options, and application procedures.
• Collaborate with Admissions, Student Accounts, Registrar, Advising to support student financial needs.
• Collect and verify financial aid documentation with the packaging specialist to complete student files.
• Maintain accurate records and perform timely data entry in university systems.
• Counsel students with high balances or delinquent accounts to identify additional financing solutions.
• Respond promptly to student inquiries and follow up to ensure resolution.
• Participate in student registration and retention initiatives.
• Stay current with federal financial aid regulations and university policies.
• Attend training sessions and contribute to continuous improvement efforts.
• Maintain a minimum of 80% readiness time on inbound phone queue.

Skills

Communication

Customer service

Problem solving

Multitasking

Microsoft Office

Education

Associate’s degree or equivalent experience

Tools

Microsoft Office

Job description

Post University is seeking a remote Financial Aid Advisor to assist online learners with tuition and aid options. The role involves collecting documentation, ensuring compliance with federal and institutional policies, and delivering exceptional service to ensure student success and retention.

The ideal candidate holds an Associate’s degree or equivalent experience and can navigate Title IV funds. Strong communication, multitasking, and data-entry skills are essential for a fast-paced remote