Remote Field Service Engineer II – Medical Robotics

Intuitive; Richland (WA); Remote; USD 41,000 - 55,000; Full time

Job summary

Intuitive is seeking a Field Service Support Engineer 2 to install, support, troubleshoot, repair, and maintain our robotic systems within your region. You will ensure warranty obligations are met and exceed customer expectations.

You will work with customers, provide technical expertise, and deliver outstanding service; travel up to 50% and be comfortable with flexible shifts.

Join a team advancing robotic-assisted surgery with a focus on reliability and customer care.

Qualifications

• Ability to work effectively as part of a team with colleagues, customers and stakeholders.
• Strong problem-solving skills to identify, analyze and resolve technical issues.
• Excellent time management to multitask and meet deadlines.
• Willingness to travel up to 50% and adhere to travel/expense policies.
• Flexible to work ad hoc tasks and shifts as required.
• Good written and verbal communication skills.
• Customer-focused approach to service and support.

Responsibilities

• Understand and comply with department and company policies.
• Provide quarterly reviews of your area of responsibility.
• Document service activities accurately and report to stakeholders.
• Complete all administrative tasks within required timeframes.
• Provide technical support to end-users and Intuitive employees.
• Conduct training sessions at facilities and hospitals.
• Perform maintenance, software updates, recalls, field actions and upgrades.

Skills

Teamwork

Troubleshooting

Time management

Travel up to 50%

Flexibility

Communication

Customer service

Job description

Intuitive is seeking a Field Service Support Engineer 2 to install, support, troubleshoot, repair, and maintain our robotic systems within your region. You will ensure warranty obligations are met and exceed customer expectations.

You will work with customers, provide technical expertise, and deliver outstanding service; travel up to 50% and be comfortable with flexible shifts.

Join a team advancing robotic-assisted surgery with a focus on reliability and customer care.