Remote Field Service Engineer II - Medical Robotics

Intuitive; Kansas City (MO); Hybrid; USD 51,000 - 76,000; Full time

Job summary

Intuitive Surgical, Inc. is seeking a Field Service Engineer 2 to install, support, and repair our electro-mechanical products across designated areas. The role emphasizes meeting warranty obligations and exceeding customer expectations with strong technical and customer-service capabilities.

The position requires travel up to 70%, flexibility for shifts, and collaboration with sales and Genesis teams. This field-based role offers meaningful work helping clinicians and patients through advanced

Qualifications

• Experience troubleshooting electro-mechanical systems.
• Willingness to travel up to 70%.
• Strong communication and customer-service skills.
• Ability to complete tasks within deadlines.

Responsibilities

• Understand and comply with department and company policies.
• Provide quarterly reviews of your area of responsibility.
• Document service activities and maintain records.
• Provide technical support to end-users and Intuitive employees.
• Conduct training sessions at facilities, centers, and hospitals.
• Perform scheduled maintenance, software updates, and inspections.
• Coordinate system delivery and installation.
• Maintain tools and company assets.

Skills

Teamwork

Problem-solving

Time management

Travel 70%

Education

Associate degree

Job description

Intuitive Surgical, Inc. is seeking a Field Service Engineer 2 to install, support, and repair our electro-mechanical products across designated areas. The role emphasizes meeting warranty obligations and exceeding customer expectations with strong technical and customer-service capabilities.

The position requires travel up to 70%, flexibility for shifts, and collaboration with sales and Genesis teams. This field-based role offers meaningful work helping clinicians and patients through advanced