Remote Field Service Engineer II - Medical Robotics

SmartRecruiters, Inc.; Boston (MA); On-site; USD 85,000 - 110,000; Full time

Job summary

Intuitive is seeking a Field Service Engineer 2 to install, support, and maintain its robotic-assisted surgery systems. You will work remotely with on-site visits as needed, covering a designated area from Boston and surrounding regions.

You will troubleshoot electro-mechanical systems, train customers, and ensure service agreements and warranties are met while delivering exceptional customer service and reporting on field activities.

Qualifications

• Team collaboration to resolve complex issues.
• Strong problem-solving and critical thinking in field settings.
• Ability to manage multiple tasks with accuracy and timeliness.

Responsibilities

• Install, support, diagnose, repair, and maintain Intuitive products.
• Document service activities and provide detailed reports to stakeholders.
• Conduct training sessions at facilities, centers, and hospitals.
• Perform preventive maintenance, software updates, and system recalls.
• Coordinate delivery and installation of systems and hardware.
• Maintain tools and assets and support sales and Genesis teams.

Skills

Teamwork

Troubleshooting

Time management

Travel up to 75%

Flex shift

On-site proximity

Communication

Education

Associate's degree

Job description

Intuitive is seeking a Field Service Engineer 2 to install, support, and maintain its robotic-assisted surgery systems. You will work remotely with on-site visits as needed, covering a designated area from Boston and surrounding regions.

You will troubleshoot electro-mechanical systems, train customers, and ensure service agreements and warranties are met while delivering exceptional customer service and reporting on field activities.