Remote Field Service Engineer II - Medical Robotics

SmartRecruiters, Inc.

Boston (MA)

On-site

USD 85,000 - 110,000

Full time

4 days ago
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Job summary

Intuitive is seeking a Field Service Engineer 2 to install, support, and maintain its robotic-assisted surgery systems. You will work remotely with on-site visits as needed, covering a designated area from Boston and surrounding regions.

You will troubleshoot electro-mechanical systems, train customers, and ensure service agreements and warranties are met while delivering exceptional customer service and reporting on field activities.

Qualifications

  • Team collaboration to resolve complex issues.
  • Strong problem-solving and critical thinking in field settings.
  • Ability to manage multiple tasks with accuracy and timeliness.

Responsibilities

  • Install, support, diagnose, repair, and maintain Intuitive products.
  • Document service activities and provide detailed reports to stakeholders.
  • Conduct training sessions at facilities, centers, and hospitals.
  • Perform preventive maintenance, software updates, and system recalls.
  • Coordinate delivery and installation of systems and hardware.
  • Maintain tools and assets and support sales and Genesis teams.

Skills

Teamwork
Troubleshooting
Time management
Travel up to 75%
Flex shift
On-site proximity
Communication

Education

Associate's degree

Job description

Intuitive is seeking a Field Service Engineer 2 to install, support, and maintain its robotic-assisted surgery systems. You will work remotely with on-site visits as needed, covering a designated area from Boston and surrounding regions.

You will troubleshoot electro-mechanical systems, train customers, and ensure service agreements and warranties are met while delivering exceptional customer service and reporting on field activities.

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