Remote Field Service Engineer - Medical Robotics

SmartRecruiters, Inc.; Richland (WA); Remote; USD 51,000 - 56,000; Full time

Job summary

Intuitive Surgical seeks a Field Service Support Engineer 2 to join a global team responsible for installation, support, troubleshooting, repair, and maintenance of our products within a designated area. The role emphasizes customer service, documentation, and adherence to HIPAA and OR protocols.

You will travel up to 50% and work flex shifts, collaborating with sales and Genesis teams, training at facilities and hospitals, and driving continuous improvements.

Qualifications

• Ability to work effectively in a team and coordinate with stakeholders.
• Strong troubleshooting and problem-solving skills for electro-mechanical systems.
• Proven time management to handle multiple tasks and deadlines.
• Willingness to travel up to 50% and operate under company policies.

Responsibilities

• Install, support, troubleshoot, repair and maintain Intuitive products in designated areas.
• Document service activities accurately and provide reports to stakeholders.
• Provide technical support to end-users and colleagues and conduct training sessions.
• Maintain all provided tools and assets and comply with policies.

Skills

Teamwork and collaboration

Technical problem solving

Time management

Travel up to 50%

Flex shift ability

HIPAA/OR protocol knowledge

Communication skills

Job description

Intuitive Surgical seeks a Field Service Support Engineer 2 to join a global team responsible for installation, support, troubleshooting, repair, and maintenance of our products within a designated area. The role emphasizes customer service, documentation, and adherence to HIPAA and OR protocols.

You will travel up to 50% and work flex shifts, collaborating with sales and Genesis teams, training at facilities and hospitals, and driving continuous improvements.