Robotics Field Service Engineer II – Install & Repair

Intuitive Surgical, Inc.; St. Louis (MO); Sur place; USD 65 000 - 93 000; Plein temps

Résumé du poste

Intuitive Surgical, Inc. is seeking a Field Service Engineer 2 to install, support, troubleshoot, repair, and maintain our robotic-assisted systems within the designated area.

You will ensure service agreements and warranty obligations are met while delivering exceptional customer service to hospitals and care teams. You will apply expertise in electro‑mechanical systems, train customers, and document service activities.

Qualifications

• Experience installing and servicing electromechanical systems.
• Excellent customer service and communication skills.
• Ability to train customers and hospital staff.
• Strong documentation and reporting capabilities.

Responsabilités

• Understand and comply with all department and company policies
• Provide quarterly reviews of your area of responsibility
• Document service activities and provide reports to stakeholders
• Complete all administrative tasks in the required time frame
• Provide technical support to end-users and other Intuitive employees
• Conduct training sessions at Intuitive facilities, training centers, and hospitals
• Perform scheduled maintenance activities such as system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades
• Troubleshoot, diagnose, and repair all Intuitive systems

Connaissances

Electro-mechanical systems

Customer service

Technical troubleshooting

Description du poste

Intuitive Surgical, Inc. is seeking a Field Service Engineer 2 to install, support, troubleshoot, repair, and maintain our robotic-assisted systems within the designated area.

You will ensure service agreements and warranty obligations are met while delivering exceptional customer service to hospitals and care teams. You will apply expertise in electro‑mechanical systems, train customers, and document service activities.