Remote Federal Customer Success & Service Manager

Motorola Solutions; Baltimore (MD); Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions seeks a Customer Support Manager for US Federal DoD Government Markets to ensure customer satisfaction and profitable service delivery. The role manages LMR service contracts, grows sales, and coordinates with Sales, Pre-sale and Post-sale teams across multiple accounts in the US and globally.

Travel 25–50% is required; strong Excel skills, Oracle and Salesforce experience, and a passion for customer success are essential for driving program performance and service growth.

Qualifications

• 5+ years of lifecycle service account management, systems implementation/ integration, LMR sales, or LMR engineering desired.
• Must pass a Federal Background Check and have US work authorization.
• Proficient with Microsoft Office, Oracle and Salesforce.
• Experience with US Federal Government contracts is a plus.
• Travel 25–50% and preference for Eastern Region.

Responsibilities

• Manage Federal Government Land Mobile Radio service contracts and ensure successful delivery.
• cultivate relationships and grow managed service product sales across large accounts.
• Collaborate with Sales, Pre-sale and Post-sale teams to service customers and grow Motorola Service business.
• Drive revenue and margin through service billings and cost control.
• Market service capabilities to Federal accounts through various Motorola teams.
• Support program management with Navy and other accounts; respond across time zones.

Skills

Sales skills

Presentation skills

Customer relationships

Pivot tables

Excel advanced

Education

Bachelor's Degree OR 5+ years relevant experience

Tools

Salesforce

Oracle

PowerPoint

MS Excel

Job description

Motorola Solutions seeks a Customer Support Manager for US Federal DoD Government Markets to ensure customer satisfaction and profitable service delivery. The role manages LMR service contracts, grows sales, and coordinates with Sales, Pre-sale and Post-sale teams across multiple accounts in the US and globally.

Travel 25–50% is required; strong Excel skills, Oracle and Salesforce experience, and a passion for customer success are essential for driving program performance and service growth.