Remote Federal DoD Customer Success Manager

Motorola Solutions; Richmond (VA); Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions in the United States seeks a Customer Support Manager (CSM) for US Federal DoD Government Markets to ensure customer satisfaction, manage contracts, and identify new sales opportunities across DoD accounts, with travel for retention and internal activities.

The CSM will lead cross-functional teams, drive service revenue growth, maintain program milestones, and ensure compliance with contracting requirements.

Qualifications

• 5+ years of lifecycle service account management or related experience.
• Ability to pass Federal Background Check.
• Experience with US Federal Government contracts is a plus.
• Strong Excel skills and knowledge of Pivot Tables.

Responsibilities

• Manage Federal Government LMR service contracts and ensure successful deliveries.
• Cultivate relationships and grow managed service sales in large accounts.
• Collaborate with Sales, Pre-sale and Post-sale teams to service customers.
• Achieve P&L goals including service billings and cost/margin performance.
• Market Motorola service capabilities to DoD accounts.
• Provide support for multiple time zones and global locations.

Skills

Customer relationship management

Sales & proposals

Excel (pivot tables)

Microsoft Office (Excel/PowerPoint/Out

CRM systems: Oracle & Salesforce

Education

Bachelor's Degree

Tools

Microsoft Excel

Salesforce

Oracle

PowerPoint

Job description

Motorola Solutions in the United States seeks a Customer Support Manager (CSM) for US Federal DoD Government Markets to ensure customer satisfaction, manage contracts, and identify new sales opportunities across DoD accounts, with travel for retention and internal activities.

The CSM will lead cross-functional teams, drive service revenue growth, maintain program milestones, and ensure compliance with contracting requirements.