Federal DoD Service & Support Manager

Motorola Solutions; Virginia; On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Parental & Family Leave

Job summary

Motorola Solutions is seeking a Customer Support Manager for US Federal DoD markets. You will manage lifecycle service accounts, drive service growth, and coordinate with Sales, Pre-sale and Post-sale teams to deliver contracted services and expand revenue.

The role requires strong Excel skills, experience with Oracle and Salesforce, and the ability to obtain US government clearance. Travel 25-50% and Eastern region preference apply.

Qualifications

• 5+ years of lifecycle service account management, systems implementation/integration, LMR sales, or LMR engineering is desired.
• Must be able to pass a Federal Background Check.
• Knowledge of Motorola RF systems and products is a plus.
• Knowledge and experience with Microsoft Office (Outlook, Word, Excel, PowerPoint) required.
• Experience with US Federal Government contracts performance is a plus.

Responsibilities

• The CSM manages Federal Government Land Mobile Radio service contracts with responsibility for successful deliveries on all services for assigned customers.
• Cultivate and develop key relationships and grow managed service product sales in large customer accounts.
• Work with Sales, Pre-sale and Post-sale teams to service customers and grow Motorola Service business.
• Be responsible for goal-driven business growth, account service plans, and customer satisfaction strategies.
• Be responsible for achieving P&L goals, including service billings and cost/margin performances.
• Market Motorola service capabilities to account base through Federal Systems Technologists, Federal Repair Depot, and National System Support services.
• Maintain compliance with all contracting requirements and policies.
• Provide support across time zones and global locations as needed.
• Support contract management, billing/receivables, P&L tracking, and contract proficiency.

Skills

Account management

Sales coordination

LMR systems

Federal contracts

Microsoft Excel advanced

Oracle

Salesforce

Education

Bachelor's Degree

5+ years experience in relevant fields

Tools

Excel

Oracle

Salesforce

Job description

Motorola Solutions is seeking a Customer Support Manager for US Federal DoD markets. You will manage lifecycle service accounts, drive service growth, and coordinate with Sales, Pre-sale and Post-sale teams to deliver contracted services and expand revenue.

The role requires strong Excel skills, experience with Oracle and Salesforce, and the ability to obtain US government clearance. Travel 25-50% and Eastern region preference apply.