Federal DoD Customer Success Manager (Remote)

Motorola Solutions; Cleveland (OH); Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions in the United States seeks a Customer Support Manager for Federal DoD markets. The role focuses on managing Land Mobile Radio service contracts, growing managed services, and aligning delivery with customer needs across US and global locations.

Ideal candidates will have 5+ years in lifecycle service account management or LMR sales, strong analytical skills with Excel, and the ability to travel 25–50%.

Qualifications

• Federal background check required.
• Knowledge of Motorola RF systems is a plus.
• Experience with Oracle and Salesforce applications.
• US citizenship and ability to obtain clearance.
• Experience with US Federal Government contracts performance is a plus.

Responsibilities

• Manage Federal Government Land Mobile Radio service contracts and deliveries.
• Grow service sales within large multi-level customer accounts.
• Collaborate with Sales, Pre-sale and Post-sale teams to service customers.
• Achieve P&L goals including service billings and margins.
• Market Motorola service capabilities to federal and national accounts.

Skills

Lifecycle service account management

Systems implementation

LMR sales

LMR engineering

Education

Bachelor's Degree

Tools

Outlook

Word

Excel

PowerPoint

Job description

Motorola Solutions in the United States seeks a Customer Support Manager for Federal DoD markets. The role focuses on managing Land Mobile Radio service contracts, growing managed services, and aligning delivery with customer needs across US and global locations.

Ideal candidates will have 5+ years in lifecycle service account management or LMR sales, strong analytical skills with Excel, and the ability to travel 25–50%.