Federal DoD Customer Success Manager (Remote)

Motorola Solutions; United States; Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions in the United States seeks a Customer Support Manager for US Federal DoD Government Markets to ensure customer satisfaction, manage contracts, and identify new sales opportunities across DoD accounts. The role prefers East Coast region and requires 25–50% travel.

Candidates should have 5+ years in lifecycle service account management or related fields, and be able to pass a Federal Background Check. U.S. citizenship and ability to obtain clearance may be required.

Qualifications

• 5+ years of successful experience with lifecycle service account management, systems implementation/integration, LMR sales, or LMR engineering is desired.
• Must be able to pass a Federal Background Check.
• Knowledge of Motorola RF systems and products is a plus
• Knowledge and experience utilizing Microsoft business software (e.g. Outlook, Word, Excel, and PowerPoint) is required
• Job performance depends on ability to successfully utilize Oracle and Salesforce applications.
• Experience with US Federal Government contracts performance is a plus
• US Citizen with ability to obtain US Government clearance(s).
• The CSM travels 25% - 50% of the time. Preference for Eastern Region.

Responsibilities

• Manage Federal Government LMR service contracts for successful deliveries.
• Cultivate and develop relationships, and grow managed service product sales in large accounts.
• Collaborate with Sales Account Management, Pre-sale and Post-sale teams to service customers and grow Motorola Service business.
• Drive growth with goal-oriented plans and customer satisfaction strategies.
• Achieve P&L goals, including service billings and margin performance.
• Market Motorola service capabilities to Federal customers and partners.

Skills

Relationship management

Sales

Customer service

Project coordination

Education

Bachelor's Degree

Tools

Excel

Pivot tables

Oracle

Salesforce

Microsoft Office

Job description

Motorola Solutions in the United States seeks a Customer Support Manager for US Federal DoD Government Markets to ensure customer satisfaction, manage contracts, and identify new sales opportunities across DoD accounts. The role prefers East Coast region and requires 25–50% travel.

Candidates should have 5+ years in lifecycle service account management or related fields, and be able to pass a Federal Background Check. U.S. citizenship and ability to obtain clearance may be required.