Remote Federal DoD Customer Success Manager

Motorola Solutions; New York (NY); Remote; USD 80.000 - 90.000; Vollzeit

Benefits dieser Stelle

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Generous Paid Time Off

Zusammenfassung

Motorola Solutions is seeking a Customer Support Manager (CSM) for US Federal DoD Government Markets. The role focuses on managing Land Mobile Radio service contracts, cultivating key relationships, and growing service sales across large accounts.

Travel is required, with preference for East Coast candidates, and compliance with government contracting requirements is essential. The CSM will work with Sales, Pre-sale and Post-sale teams to ensure customer satisfaction, meet P&L targets, and

Qualifikationen

• 5+ years in lifecycle service account management or related fields.
• Legal authorization to work in the U.S. without sponsorship.
• Experience with US Federal Government contracts is a plus.

Aufgaben

• Manage Federal Government Land Mobile Radio service contracts and deliveries.
• Develop relationships and grow managed service product sales with large accounts.
• Collaborate with Sales, Pre-sale and Post-sale teams to service customers.
• Achieve P&L goals for service billings and margin performance.
• Market Motorola service capabilities to Federal accounts and partners.

Kenntnisse

Sales skills

Excel (Pivot tables)

CRM familiarity

Customer relationship management

Ausbildung

Bachelor's degree or equivalent

Tools

Oracle

Salesforce

Microsoft Office

Jobbeschreibung

Motorola Solutions is seeking a Customer Support Manager (CSM) for US Federal DoD Government Markets. The role focuses on managing Land Mobile Radio service contracts, cultivating key relationships, and growing service sales across large accounts.

Travel is required, with preference for East Coast candidates, and compliance with government contracting requirements is essential. The CSM will work with Sales, Pre-sale and Post-sale teams to ensure customer satisfaction, meet P&L targets, and