Epic Ascent Concierge Team Lead (Remote)

Vail Resorts, Inc.; Pennsylvania; Teletrabalho; USD 34 000 - 43 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Ski/Mountain Perks

Employee discounts on lodging, food, 0

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional开发

Resumo da oferta

Vail Resorts, Inc. is seeking an Epic Ascent Supervisor to lead the Concierge team for private lessons, specialty experiences, and premium resort offerings.

You will support the Epic Ascent Manager with daily operations, coaching, and service delivery to ensure exceptional guest experiences. The role requires 2+ years in guest services or hospitality leadership, with strong communication and problem-solving skills.

Qualificações

• 2+ years of experience in guest services, hospitality, reservations, concierge, or operations leadership.
• Proven ability to lead, coach, and develop employees in a fast-paced environment.
• Strong communication, organization, and problem-solving skills.

Responsabilidades

• Lead and support the daily operations of the Epic Ascent Concierge team, ensuring exceptional guest service and operational excellence.
• Coach, train, and develop team members through ongoing feedback and performance support.
• Serve as an escalation point for guest, instructor, and operational issues, delivering timely resolutions.
• Coordinate private lessons, specialty experiences, and premium guest requests to ensure seamless execution.
• Support staffing, scheduling, and workforce planning to meet business and service needs.
• Monitor service quality, productivity, and operational performance while driving continuous improvement.
• Partner with Ski & Snowboard School, Product Sales & Services, and other resort teams to deliver an elevated guest experience.
• Promote a culture of accountability, collaboration, and Epic Service standards.

Conhecimentos

Guest services

Hospitality

Reservations

Concierge

Operations leadership

Ferramentas

Reservation systems

Microsoft Office

Operational technology tools

Descrição da oferta de emprego

Vail Resorts, Inc. is seeking an Epic Ascent Supervisor to lead the Concierge team for private lessons, specialty experiences, and premium resort offerings.

You will support the Epic Ascent Manager with daily operations, coaching, and service delivery to ensure exceptional guest experiences. The role requires 2+ years in guest services or hospitality leadership, with strong communication and problem-solving skills.