Epic Ascent Concierge Lead — Remote Options

Vail Resorts, Inc.; Vail, Beaver Creek (CO, CO); Hybrid; CAD 34.000 - 43.000; Vollzeit

Benefits dieser Stelle

Ski passes

Employee discounts

401(k) plan

Training and development

Assistance program

Zusammenfassung

Vail Resorts, Inc. is seeking a proactive Epic Ascent Supervisor to lead the Concierge team for private lessons, specialty experiences, and premium resort offerings. You will coach staff, coordinate scheduling, and ensure seamless execution of Epic Service standards.

The role supports daily operations with a focus on guest satisfaction and service excellence across multiple resort partners, with flexible seasonal hours and potential remote work options within the depicted locations.

Qualifikationen

• 2+ years of experience in guest services, hospitality, reservations, concierge, or operations leadership.
• 3-5 years of relevant experience.
• Proven ability to lead, coach, and develop employees in a fast-paced environment.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities while delivering exceptional guest experiences.
• Proficiency with reservation systems, Microsoft Office, and operational technology tools.
• Availability to work flexible schedules, including evenings, weekends, and holidays.

Aufgaben

• Lead and support the daily operations of the Epic Ascent Concierge team, ensuring exceptional guest service and operational excellence.
• Coach, train, and develop team members through ongoing feedback and performance support.
• Serve as an escalation point for guest, instructor, and operational issues, delivering timely resolutions.
• Coordinate private lessons, specialty experiences, and premium guest requests to ensure seamless execution.
• Support staffing, scheduling, and workforce planning to meet business and service needs.
• Monitor service quality, productivity, and operational performance while driving continuous improvement.
• Partner with Ski & Snowboard School, Product Sales & Services, and other resort teams to deliver an elevated guest experience.
• Promote a culture of accountability, collaboration, and Epic Service standards.

Kenntnisse

Guest services

Leadership

Communication

Problem-solving

Organization

Tools

Reservation systems

Microsoft Office

operational technology tools

Jobbeschreibung

Vail Resorts, Inc. is seeking a proactive Epic Ascent Supervisor to lead the Concierge team for private lessons, specialty experiences, and premium resort offerings. You will coach staff, coordinate scheduling, and ensure seamless execution of Epic Service standards.

The role supports daily operations with a focus on guest satisfaction and service excellence across multiple resort partners, with flexible seasonal hours and potential remote work options within the depicted locations.