Epic Ascent Concierge Supervisor (Remote/Hybrid)

Vail Resorts

Butlerville (IN)

Remote

USD 34,000 - 43,000

Full time

6 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Ski passes for employees

Employee discounts on lodging, food, &

401(k) retirement plan

Training and professional development

Job summary

Vail Resorts seeks an Epic Ascent Supervisor to lead the Concierge team delivering exceptional guest experiences for private lessons, specialty experiences, and premium resort offerings. You will support the Epic Ascent Manager with coaching, daily operations, and service execution.

Collaborate with Ski & Snowboard School, Product Sales & Services, and resort partners to drive service excellence, workforce readiness, and consistent Epic Service standards in a fast-paced, guest-focused

Qualifications

2+ years of experience in guest services, hospitality, reservations, concierge, or operations leadership.
3-5 years of relevant experience.
Proven ability to lead, coach, and develop employees in a fast-paced environment.

Responsibilities

Lead and support the daily operations of the Epic Ascent Concierge team, ensuring exceptional guest service and operational excellence.
Coach, train, and develop team members through ongoing feedback and performance support.
Serve as an escalation point for guest, instructor, and operational issues, delivering timely resolutions.
Coordinate private lessons, specialty experiences, and premium guest requests to ensure seamless execution.
Support staffing, scheduling, and workforce planning to meet business and service needs.
Monitor service quality, productivity, and operational performance while driving continuous improvement.
Partner with Ski & Snowboard School, Product Sales & Services, and other resort teams to deliver an elevated guest experience.
Promote a culture of accountability, collaboration, and Epic Service standards.