Remote Enterprise Tech Support Specialist

Handshake; Virginia; Remote; USD 34,000 - 55,000; Full time

Job summary

Handshake is seeking a Support Specialist (Contractor) to assist employers, students, and career services users. You’ll deliver expert email, phone, and video support, troubleshoot complex workflows, and collaborate across Support, Success, Product, and Engineering to improve the customer experience.

Based in the United States, you’ll work 40 hours per week during business hours, helping a range of customers from startups to flagship schools.

Qualifications

• Experience in technical enterprise support.
• Ability to troubleshoot complex product workflows and provide tailored responses.
• Strong written and verbal communication across diverse user groups.

Responsibilities

• Provide email, phone, and video support to Handshake users.
• Collaborate with Support, Success, Product, and Engineering to resolve issues.
• Maintain high standards for response and resolution times across queues.

Skills

Customer support

Technical troubleshooting

Communication skills

Relationship building

Time management

Tools

Zendesk

Job description

Handshake is seeking a Support Specialist (Contractor) to assist employers, students, and career services users. You’ll deliver expert email, phone, and video support, troubleshoot complex workflows, and collaborate across Support, Success, Product, and Engineering to improve the customer experience.

Based in the United States, you’ll work 40 hours per week during business hours, helping a range of customers from startups to flagship schools.