Remote Support Specialist (Contract)

Handshake; California; Remote; USD 54,000 - 72,000; Full time

Job summary

Handshake is seeking a Support Specialist, Contractor to provide expert email, phone, and video support for employers, students, and career services users. This 6‑month contract may extend or convert based on fit.

You’ll handle highly technical troubleshooting, build reports, and support from small orgs to marquee brands like Google, Amazon, and Cornell. You will unblock users, share learnings with teams, and improve the Handshake user experience, helping democratize opportunity across the

Qualifications

• Ability to learn technical tools quickly.
• Comfort with change and ambiguity.
• Excellent verbal and written communication.
• Strong ownership of tickets and quality metrics.
• Desire to help people build their careers.

Responsibilities

• Provide email and phone support during business hours.
• Resolve questions, bugs, and inquiries with coded workflows.
• Build and troubleshoot custom reports for customers.
• Collaborate with Support, Success, Product, and Engineering.
• Maintain fast response and resolution times across queues.

Skills

Technical aptitude

Resilience

Teamwork

Communication

Ownership

Problem solving

Empathy

Critical thinking

Curiosity

Growth mindset

Diversity & Inclusion

Coverage & scheduling

Tools

Zendesk

Job description

Handshake is seeking a Support Specialist, Contractor to provide expert email, phone, and video support for employers, students, and career services users. This 6‑month contract may extend or convert based on fit.

You’ll handle highly technical troubleshooting, build reports, and support from small orgs to marquee brands like Google, Amazon, and Cornell. You will unblock users, share learnings with teams, and improve the Handshake user experience, helping democratize opportunity across the