Remote Enterprise Support Consultant (Contract)

Handshake; Clayton (NM); Remote; USD 34.000 - 52.000; Vollzeit

Benefits dieser Stelle

Remote work

Contract role

Opportunity for extension

Zusammenfassung

Handshake is seeking a Support Specialist, Contractor to assist employer, student, and career services users. The role is a 6-month contract with potential extension or conversion, focusing on technical enterprise support, including email, phone, and video consultations with a wide range of customers from small orgs to major brands.

You’ll work with the Support Team to unblock users, share insights with Product and Engineering, and improve the Handshake user experience while helping democratize

Qualifikationen

• Experience providing support to enterprise and education customers.
• Ability to resolve complex issues with clear, actionable guidance.
• Strong written and verbal communication for diverse users.

Aufgaben

• Provide email, phone, and video support to Handshake users.
• Troubleshoot issues and build tailored, efficient resolutions.
• Coordinate with Support, Success, Product, and Engineering teams.
• Share trends and improvements to enhance customer experience.

Kenntnisse

Customer support

Tech troubleshooting

Communication

Cross-team collaboration

Tools

Zendesk

Ticketing systems

Jobbeschreibung

Handshake is seeking a Support Specialist, Contractor to assist employer, student, and career services users. The role is a 6-month contract with potential extension or conversion, focusing on technical enterprise support, including email, phone, and video consultations with a wide range of customers from small orgs to major brands.

You’ll work with the Support Team to unblock users, share insights with Product and Engineering, and improve the Handshake user experience while helping democratize