Remote Enterprise Support Specialist (6-Month Contract)

Handshake; Michigan; Remote; USD 34,000 - 48,000; Part time

Job summary

Handshake is seeking a Support Specialist, Contractor to provide email, phone, and video support to employers, students, and career services users. This 6-month contract may extend or convert to a permanent role based on fit.

The role is a technical enterprise support position serving customers from startups to large brands like Google and Cornell. You’ll work with our Support Team to unblock users, share insights with cross-functional teams, and improve the Handshake experience.

Qualifications

• Location: must be based in the U.S. and not a current student.
• Ability to learn technical tools quickly.
• Resilience to change and ambiguity.
• Strong teamwork and cross-functional collaboration.
• Excellent communication, both written and verbal.
• Ownership mindset with focus on outcomes.
• Empathy for users and problem solving.
• Critical thinking and curiosity; willingness to research.
• Growth mindset and openness to feedback.
• Diversity and inclusion minded.
• Regular US-based work schedule during business hours.

Responsibilities

• Provide email and phone support to Handshake customers via internal ticketing systems.
• Resolve questions, bugs, feedback, and inquiries; document trends.
• Unblock users and collaborate with Support, Success, Product, and Engineering.
• Maintain high-quality response and resolution times; manage ticket queues fairly.
• Attend team meetings and perform administrative tasks as needed.

Skills

Technical aptitude

Resilience

Teamwork

Communication skills

Ownership

Customer focus

Analytical thinking

Curiosity

Growth mindset

Diversity mindset

US-based

Job description

Handshake is seeking a Support Specialist, Contractor to provide email, phone, and video support to employers, students, and career services users. This 6-month contract may extend or convert to a permanent role based on fit.

The role is a technical enterprise support position serving customers from startups to large brands like Google and Cornell. You’ll work with our Support Team to unblock users, share insights with cross-functional teams, and improve the Handshake experience.