Remote Enterprise Support Specialist (Contract)

Handshake; Atlanta (GA); Remote; USD 52.000 - 78.000; Vollzeit

Benefits dieser Stelle

Zendesk experience

Zusammenfassung

Handshake is seeking a Support Specialist, Contractor to assist employers, students, and career services users. The role centers on technical enterprise support, including email, phone, and video consultations. You will resolve complex issues for customers ranging from small organizations to large brands like Google and Cornell University.

This 6-month contract includes potential extension or conversion. You will work with the Support Team to ensure fast responses, high-quality guidance, and

Qualifikationen

• Experience delivering technical support via email, phone, and chat.
• Ability to troubleshoot complex product issues and provide clear guidance.
• Strong written and verbal communication skills.

Aufgaben

• Provide email, phone, and video support to Handshake customers.
• Resolve questions, bugs, and workflow issues efficiently.
• Collaborate with Support, Success, Product, and Engineering teams to improve experiences.

Kenntnisse

Customer support

Ticketing systems

Communication

Tools

Zendesk

Jobbeschreibung

Handshake is seeking a Support Specialist, Contractor to assist employers, students, and career services users. The role centers on technical enterprise support, including email, phone, and video consultations. You will resolve complex issues for customers ranging from small organizations to large brands like Google and Cornell University.

This 6-month contract includes potential extension or conversion. You will work with the Support Team to ensure fast responses, high-quality guidance, and