Remote Contract Enterprise Support Specialist

Handshake; Charlotte (NC); Remote; USD 34,000 - 55,000; Full time

Job summary

Handshake is seeking a Support Specialist, Contractor to provide strategic email, phone, and video support for our employer, student, and career services users. This 6-month role offers exposure to large brands and top universities, with daily ticketing, issue escalation, and collaboration with Product and Engineering to improve a seamless user experience.

You will work 40 hours per week during business hours, handle 20–30 email tickets and about 10 calls per day, grow your technical

Qualifications

• Ability to learn technical tools quickly.
• Excellent written and verbal communication.
• Strong problem-solving mindset for troubleshooting.

Responsibilities

• Provide amazing email and phone support to Handshake customers via internal ticketing systems.
• Resolve 20–30 email tickets per day and ~10 calls during a 4‑hour shift.
• Attend team meetings and complete administrative tasks as needed.
• Collaborate with Support, Success, Product, and Engineering teams.
• Unblock users and share trends to improve customer experience.

Skills

Email support

Phone support

Technical troubleshooting

Customer empathy

Communication

Problem solving

Team collaboration

Attention to detail

Adaptability

Time management

Tools

Zendesk

Job description

Handshake is seeking a Support Specialist, Contractor to provide strategic email, phone, and video support for our employer, student, and career services users. This 6-month role offers exposure to large brands and top universities, with daily ticketing, issue escalation, and collaboration with Product and Engineering to improve a seamless user experience.

You will work 40 hours per week during business hours, handle 20–30 email tickets and about 10 calls per day, grow your technical