Remote Enterprise Support Specialist - Contract

Handshake; Virginia Beach (VA); Remote; USD 60,000 - 85,000; Part time

Job summary

Handshake is seeking a Support Specialist, Contractor to provide email, phone, and video support for our employer, student, and career services users. This 6-month contract may convert based on fit.

You'll handle highly technical troubleshooting, build relationships with customers like Google, Amazon, and Cornell, and collaborate with Support, Success, and Product teams to improve the customer experience. Based in the U.S., you will contribute to a 40-hour work week and adapt across queues to

Qualifications

• Strong written and verbal communication across stakeholders.
• Able to learn technical tools quickly.
• Empathy and customer-first mindset.
• Problem-solve with limited information.

Responsibilities

• Your day-to-day will consist of: resolving questions, bugs, feedback, and general inquiries.
• Ticket Volume: ~20 - 30 email tickets per day.
• Phone Volume: ~10 calls over a 4 hour daily phone shift.
• Attending team meetings (1-3 per week).
• Completing administrative tasks (emails, announcements, training).

Skills

Technical aptitude

Resilience

Communication

Teamwork

Critical thinking

Empathy

Growth mindset

Diversity and inclusion

Ownership

Customer focus

Tools

ZenDesk

AI tools

Job description

Handshake is seeking a Support Specialist, Contractor to provide email, phone, and video support for our employer, student, and career services users. This 6-month contract may convert based on fit.

You'll handle highly technical troubleshooting, build relationships with customers like Google, Amazon, and Cornell, and collaborate with Support, Success, and Product teams to improve the customer experience. Based in the U.S., you will contribute to a 40-hour work week and adapt across queues to