Contract Enterprise Support Specialist

Handshake; San Francisco (CA); Remote; USD 52,000 - 83,000; Full time

Job summary

Handshake is hiring a Support Specialist, Contractor to assist employer, student, and career services users. This 6‑month contract offers remote work with flexible hours during business operations and potential extension or conversion based on fit.

You will troubleshoot highly technical issues, respond to inquiries, and build strong customer relationships across diverse accounts including large universities and major employers.

Qualifications

• Experience providing enterprise SaaS support.
• Ability to troubleshoot complex issues.
• Strong written and verbal communication.

Responsibilities

• Provide email and phone support to Handshake customers via internal ticketing systems.
• Resolve 20–30 email tickets per day.
• Handle ~10 calls over a 4 hour daily phone shift.
• Attend 1–3 team meetings per week.
• Complete administrative tasks daily.

Skills

Customer support

Technical troubleshooting

Communication

Team collaboration

Tools

Zendesk

AI tools

Job description

Handshake is hiring a Support Specialist, Contractor to assist employer, student, and career services users. This 6‑month contract offers remote work with flexible hours during business operations and potential extension or conversion based on fit.

You will troubleshoot highly technical issues, respond to inquiries, and build strong customer relationships across diverse accounts including large universities and major employers.